Introduction
At Hana Safaris, we value your trust and are committed to protecting your personal information.
This Privacy Policy explains how Hana Safaris collects, uses, stores, shares and protects personal information when you visit our website, contact us, make an enquiry, arrange a safari or otherwise interact with us.
We seek to handle personal information responsibly and in accordance with applicable data protection and privacy laws in Uganda, including the Data Protection and Privacy Act, 2019 and the Data Protection and Privacy Regulations, 2021, where applicable.
By using our website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Who We Are
Hana Safaris is a Uganda-based safari company offering wildlife and travel experiences in Uganda.
Our journeys are designed around responsible wildlife experiences, meaningful exploration and the opportunity to experience Uganda through its landscapes, wildlife, communities and culture.
For privacy-related questions, requests or concerns, please contact us using the privacy contact details provided on this page.
Information We Collect
We collect personal information only where it is reasonably necessary for operating our business, responding to enquiries, arranging travel services, improving our website or meeting legal and regulatory obligations.
Information you provide directly
Depending on how you interact with us, this may include:
- Your name and preferred form of address.
- Email address and telephone or WhatsApp number.
- Country of residence or nationality where relevant to your travel arrangements.
- Travel dates and number of travellers.
- Safari preferences and accommodation preferences.
- Special requests or information you voluntarily provide when planning your trip.
- Information contained in messages, emails or other correspondence with us.
Information related to travel arrangements
Where necessary to arrange a safari or fulfil travel services, we may need additional information such as passport or travel-document details, arrival information, dietary requirements, accessibility requirements or other information necessary to provide the requested service.
We will only request information of this nature when it is relevant to the services being arranged.
Information collected through our website
When you use our website, certain technical information may be collected automatically, depending on the technologies enabled on the website. This may include information such as:
- IP address.
- Browser and device type.
- Operating system.
- Pages visited.
- Approximate usage times and interactions.
- Referring website or source.
- Cookies and similar technical information.
How We Use Your Information
Depending on the nature of our relationship with you, we may use personal information for purposes including:
- Responding to safari enquiries and requests for information.
- Preparing quotations and proposed itineraries.
- Arranging and managing safari bookings.
- Communicating with you about your trip.
- Arranging accommodation, transportation, activities and other travel services.
- Providing customer service and assistance.
- Processing payments where applicable.
- Managing our business and internal records.
- Improving our website, services and guest experience.
- Understanding website usage and visitor preferences.
- Sending marketing communications where you have provided the necessary consent or where otherwise permitted by law.
- Meeting applicable legal, regulatory and accounting obligations.
- Protecting the security, integrity and proper operation of our website and services.
Lawful Basis for Processing
We seek to process personal information on an appropriate lawful basis and only for legitimate and identified purposes.
Depending on the circumstances, this may include:
- Consent — where you have voluntarily agreed to the processing of your information for a specified purpose.
- Contract or pre-contractual steps — where processing is necessary to respond to your request, arrange a safari or perform services you have requested.
- Legal obligations — where we are required to process information to comply with applicable law or lawful requests.
- Legitimate interests — where appropriate, including operating, securing and improving our business and services, provided that such interests are not overridden by applicable privacy rights.
Where consent is the appropriate basis, you may withdraw your consent, subject to any limitations or consequences permitted by applicable law.
International Data Transfers
Some of the technology and service providers we use may operate or process information outside Uganda.
Where personal information is processed outside Uganda, we take reasonable steps to ensure that such processing is handled appropriately and in accordance with applicable data protection requirements.
International processing may occur, for example, when we use cloud hosting, communications, analytics, payment or other technology services whose infrastructure or service providers are located in another country.
Data Retention
We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including to provide services, maintain appropriate business records, resolve disputes, enforce agreements or comply with legal and regulatory obligations.
The appropriate retention period depends on the nature of the information and why it was collected.
When personal information is no longer required, we seek to securely delete, anonymise or otherwise dispose of it in accordance with our applicable retention practices and legal obligations.
Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
The measures we use may include appropriate access controls, secure systems, restricted access to information and reasonable procedures for managing personal data.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should therefore also take reasonable steps to protect your own accounts, devices and communications.
If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.
Your Privacy Rights
Subject to applicable law and any lawful limitations, you may have rights concerning the personal information we hold about you.
These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent where processing is based on consent.
- Object to certain forms of processing where permitted by law.
- Request deletion or removal of information where applicable.
- Ask questions about how your personal information is processed.
- Make a complaint regarding the handling of your personal information.
To exercise a privacy right or make a privacy-related request, please contact us using the details provided below.
We may need to verify your identity before responding to certain requests in order to protect your personal information from unauthorised disclosure.
If you are dissatisfied with how we have handled your personal information, you may also have the right to raise a complaint with the relevant data protection authority in Uganda.
Children's Privacy
Our website and safari services are intended to be used by adults and families. We do not knowingly seek to collect personal information directly from children where doing so would be contrary to applicable law.
Where information relating to a child is required for a family safari, booking or travel arrangement, it should be provided by a parent, guardian or another person authorised to provide that information.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter.
Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
These third-party services may have their own privacy policies and terms of use. Hana Safaris is not responsible for the privacy practices, content or security of websites that we do not control.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal and regulatory requirements.
When we make changes, we will publish the updated version on this page and update the effective date where appropriate.
We encourage you to review this page periodically so that you remain informed about how we handle personal information.
Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how your personal information is being handled, please contact Hana Safaris.
Last updated: October 2026